Committed to excellence, innovation and amazing customer experience.
Blockafric is a leading, Pan-African and global provider of business and IT manufacturing, sales and support services. We are your leading outsourcing partner providing both business and technical support that helps our clients enhance their overall customers' experience.
We have core expertise in Customer Success Management, Digital Marketing, Software Development and Support, CRM Systems, Product Design, UI/UX, Product Management and Q/A, HR Management Solutions and Training Services. We also have expertise in manufacturing IT products. Our software support and professional services deliver exceptional customer experiences to some of the biggest organisations globally. We always focus on putting the customer first.
The services we provide are delivered by a passionate workforce that helps companies manage their business operations. By delivering unrivaled levels of business and IT support throughout the whole customer lifecycle, our clients know their business is always in safe hands and their customers are always cared for.
At BlockAfric we help deliver solutions to your business needs and also achieve your goals through a specially tailored model that suits your organisation’s culture. We have a dedicated workforce spread across multiple countries and languages, diverse in expertise but harmonised to ensure our clients experience is unparalleled.
BlockAfric Global Services Ltd.
Our business focuses on building long-lasting and beneficial relationships. We work hard to understand the challenges our clients face and what success means to them. With this understanding, we are able to build teams dedicated to always delivering the best service.
We have built our global teams to deliver exceptional support and professional services. We always focus on putting the client first in our quest to provide the best customer experience possible. That’s why we’re a true partner to our clients and a seamless extension of their business.
Global Product Leader: Multi-national provider of IT hardware, software & services
Blockafric has removed much of the operational burden by establishing internal structures that take care of my everyday operational challenges. This has allowed me to focus on more strategic objectives.
What I appreciate most about working with Blockafric is the transparency with which they run their business. I don’t consider them a partner, but more an extended part of my team.
The guiding Principles that define us
Customer first
The customer experience is key to everything we do. We don't just solve support cases, we help real people resolve real problems to make their lives easier. We do so with patience, respect and professionalism.
Knowledge Matters
We recognize sharing knowledge and expertise benefits everyone. We help and advise our colleagues so we can all achieve more and be better at what we do. All of which means a better service for our clients and their customers.
Stronger together
Collaboration and support is critical to how we develop as a team and is integral to our success. We support our colleagues whenever and wherever they are, because we recognize a team is more than just a group of individuals.
The Extra Mile
We aim to excel in every interaction we have with our clients, their customers and our colleagues. We go the extra mile when supporting new projects and facing challenges, because we take pride in exceeding expectations.
Head of Customer Care Programs: Global IT company
Our partnership with Blockafric was essential to the smooth roll out of our worldwide customer care program. They quickly and professionally took responsibility for sourcing experts in Africa and supporting customers across multiple locations, and as a result made sure we were able to meet our highly ambitious targets.
They are great at adapting to changes in processes and remits, quickly and effectively. The services they provide are focused on delivering a great experience and ensuring our customers are always happy.
Talent for the long-term
Blockafric is a business built on expertise, excellence and partnerships. Our belief in the power of great customer service and a client first approach is what drives us to be the best we can be. Our global team of experts is growing rapidly and spans wider than the African continent. But we share a single vision: to be at the side of our customers as they make a difference in the world.
We’re known as a place where people grow and develop, and have built a reputation for investing in our talent for the long-term. In an industry where expertise is essential to the customer experience, retaining our top talent is crucial. That’s why we believe in rewarding great performance, offering opportunities for people to grow within our organization and fostering an environment where collaboration and support are part of our unique family culture. This approach is crucial to our success and has made us the business we are today and the business we will be in the future.
Complete this quick form and a member of the team will be in touch soon.
It all begins with an idea. Maybe you want to join an awesome team or launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, talking to us can make all the difference.
